Contact us
By text
If you’ve ordered from us and have a question, you can just reply to one of our text messages.
Our clinical team will read your message and get back to you. Our team provides support and care during working hours: 8am to 6pm, 7 days a week. You can message any time, but for some questions, we’ll need a little time to get back to you.
By email
You can email us any time on ireland@sh24.ie.
If you haven’t checked them already, you may also find answers to common questions about STI kits, test results, deliveries, and much more in our FAQs.
Urgent or out of hours?
If you have an urgent enquiry, especially if you’re experiencing painful symptoms or side effects, contact your local sexual health service.
If you think you’ve been exposed to HIV, find your nearest PEP service.
Complaints
We believe every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.
If you'd like to make a complaint, you can do so by email: ireland@sh24.ie or by post, at the address below.
SH:24 CIC
241 Southwark Bridge Road
London
SE1 6FP
