Contact us

By text

If you’ve ordered from us and have a question, you can just reply to one of our text messages.

Our clinical team will read your message and get back to you. Our team provides support and care during working hours: 8am to 6pm, 7 days a week. You can message any time, but for some questions, we’ll need a little time to get back to you.

By email

You can email us any time on

If you’d like to learn more about SH:24, or help us improve our service, please email

Urgent or out of hours?

If you have an urgent enquiry, especially if you’re experiencing painful symptoms or side effects, call 112.

If you think you’ve been exposed to HIV, find your local PEP service.

Work question?

If you’re a clinician, you can use the same address as above – – as all these come through to our clinical team.

If you’re a journalist or have press or media enquiries, .


We believe every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.

If you'd like to make a complaint, you can do so by email: or by post, at the address below.

35a Westminster Bridge Road
United Kingdom