Contact us
By text
If you’ve ordered from us and have a question, you can just reply to one of our text messages.
Our clinical team will read your message and get back to you. You can message any time, but for some questions, we might need a few days to get back to you.
By email
You can email us any time on sh24.info@nhs.net.
If you’d like to learn more about SH:24, or help us improve our service, please email ireland@sh24.org.uk.
Urgent or out of hours?
If you have an urgent enquiry, especially if you’re experiencing painful symptoms or side effects, contact your nearest sexual health clinic.
If you think you’ve been exposed to HIV, find your local PEP service.
Work question?
If you’re a clinician, you can use the same address as above – sh24.info@nhs.net – as all these come through to our clinical team.
Complaints
We believe every complaint is an opportunity for us to better understand the needs of our users and improve the quality of our services.
If you'd like to make a complaint, you can do so by email: sh24.complaints@nhs.net or by post, at the address below.
SH:24 CIC
241 Southwark Bridge Road
London
SE1 6FP
