Orders and delivery

All STI test kits are sent by An Post, either on the day you ordered or on the next working day. Most kits arrive in 3 to 5 days. If your kit has not arrived after 7 working days, get in touch. This allows for any delays with the post.

If it’s been more than 7 working days since your kit was dispatched and it has not arrived, we can send you a new kit. Contact our team and include your mobile number, date of birth and full delivery address. This helps us find your order in our system and send you a replacement.

If you have ordered an STI test kit, it is not tracked. Kits are sent with An Post and posted on the same day you ordered or the next working day.

If you have ordered contraception or treatment from us, these are sent with tracked delivery. We'll send you a text with a tracking link for your order.

To cancel your order, let us know by replying to one of our text messages, or you can email us at ireland@sh24.ie. Include your mobile number, postcode and date of birth. This helps us find your order.

If your order has already been sent, we will not be able to cancel it. It might reassure you to know that our kits are discreetly packaged and sent through AnPost. They don’t need to be signed for and they have no mention of SH:24 or the HSE on the outside.

If you’ve entered the address incorrectly, the kit will be returned to our distribution centre.

If you get a testing kit but don’t want to use it right now, you can keep our kit for many months and use it at a time that suits you. You’ll be able to find an expiry date on the sample tubes and swabs. As long as you use the test before this date, it will be valid.

We send codes so we can verify your phone number when you order or verify your email address when you create an account.

Phone verification codes are sent as a text message. If it has not arrived, first check that you have signal on your mobile. Then try the ‘resend verification code’ button.

If you’re still not receiving a code, then it’s most likely because of cookies stored in your browser. 

Before you start your order, try:

• clearing the cookies in your browser

• using the private/incognito mode in your browser

• using a different browser

We also find that sometimes ordering on a different device can help. So try using your computer instead of your phone, or a tablet instead of your laptop. 

Make sure your browsers are not connected across devices. For example, if you’re signed into a Google account on both devices, try signing out.

No, because we cannot send different people’s results to the same mobile number.  To protect your privacy, our service works by linking individual orders and results to a mobile number. Your mobile number can be used for your test only.

If you have a friend or partner who would like a test, they need to place their own order using their own phone number. If you do not do this, the second order might be declined by our system.

If they do not have their own UK or Irish mobile number they’ll need to visit their local sexual health clinic or GP.

We can only accept UK and Irish numbers, we cannot call, text, or receive messages from international numbers.

Our order form is designed to be trans-inclusive, so you can choose the option that’s right for you. We ask for your gender and then ask if it matches the sex you were assigned at birth. We also ask about your genitals so we’re able to give you advice on which test kit will work best for you.

If your genitals don’t fit the cisgender definitions of male and female, or you are intersex, we can help you find the right tests, just email us at ireland@sh24.ie